FAQs

What is your return/exchange policy?

For any returns, please send them to the following address: 

RADIOWORLD LIMITED
Returns Department
263 Walsall Road
Great Wyrley
Walsall 
WS6 6NH

If your product is faulty or damaged upon delivery, please get in touch with us via email within 48 hours, providing your order reference, invoice number, and details of the problem. Once we receive and inspect the returned goods in our warehouse, we will exchange the order or issue a refund, depending on your preference. Suppose the product is faulty within 30 days of delivery but within the manufacturer's guarantee. In that case, we will repair it free of charge, provided it has not been misused, neglected, or accidentally damaged. This policy only applies within the UK and does not affect your statutory rights. Please ensure that the goods are returned in their original packaging and packed securely. If the returned goods are found to be not faulty or in "as new" condition after inspection, we will charge delivery costs to return them to you. If an item returned as faulty is found to be not faulty, the customer will be responsible for the return carriage costs. We cannot be held accountable for equipment changes that may have caused items to become faulty, such as modifications, firmware updates, or any other alterations that affect the item's functionality. Where applicable, refunds will be processed within 28 days of approval. However, they are usually processed well within this time limit.

We do work well within UK distance selling regulations, and more information can be found here 

What countries do you ship to?

We ship worldwide, except for specific locations that may pose delivery challenges. In such cases, we will communicate any issues arising after processing the order.

In rare instances, customers may be contacted if the shipping fee does not fully cover the expenses associated with delivering the item to their specific location. This situation may occur in cases where the destination is considered unusual or if the item's dimensions are particularly long.

We aim to provide transparent and efficient shipping services to our customers globally. While we strive to ensure smooth deliveries to all destinations, we appreciate your understanding when additional communication or adjustments are necessary.

How long does delivery take?

We offer nationwide delivery for orders within two working days of payment clearance. Overseas orders typically take 5-7 working days via Air Mail or 14-21 days by Sea. Delays may occur if an Address Verification (CODE 10) or Authorization code is needed for the transaction.

Product availability can impact delivery times. Customers will be promptly notified via email or telephone in case of significant delays. All orders are carefully checked, packed, and insured against loss or damage before being dispatched via courier.

Deliveries require a signature and are scheduled between Monday and Friday, 9:00 a.m. and 5:30 p.m. Adjustments may be made during peak periods. Additional charges apply for Saturday deliveries. Delivery prices are customizable based on location, including the Scottish Highlands, Northern Ireland, Isle of Man, Channel Isles, and worldwide.

On the odd occasion, you may be contacted if a carriage charge is not sufficient to cover the cost of the item requiring delivery to your location. Maybe it is an unusual location. This may also occur if the item is unusually long rather than heavy.

Please note that orders placed over the weekend will not be processed until Monday. While we try our best to get these orders out on a same-day basis, please note that although you may have selected a next-day shipping service, this MUST consider that weekend orders are not processed until Monday. As such, we cannot guarantee we can ship it on a same-day basis.

What payment methods do you accept?

We accept PayPal, Mastercard, Visa, Maestro, Apple Pay, and Klarna. If we can offer our customers more or better options, we will add, change, or remove more payment providers. For in-store sales, we accept all of the previous and, of course, Cash.

Do you have gift packaging options?

We do not offer gift packaging options. Rest assured, we take great care in packaging all items securely to ensure safe transportation without any damage. Our packaging materials may be new or used, as we strive to be environmentally conscious while maintaining cleanliness and structural integrity.

How long does order processing take?

Orders are processed Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturdays from 9:30 a.m. to 2:00 p.m. Please note that orders will not be dispatched after 3:00 p.m. or on weekends. If your order is sent after these hours, you will receive a dispatch confirmation and a tracking number. Orders can be placed online 24/7 or over the phone during our operating hours: Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturdays from 9:30 a.m. to 2:00 p.m

How do I cancel/modify an order?

If an item arrives damaged, please report it via email or written form within 24 hours of receiving the goods rather than by phone. Additionally, provide a picture of the damage. If the packaging appears damaged but the goods seem safe, we may request you to open the package. Please ensure that any damaged goods are securely packaged for collection by either sealing or repackaging them adequately. Collections cannot be scheduled on the same day or weekends. A 24-hour notice must be given to the delivery company for a collection. For instance, if the damage is reported on a Friday, the collection will be arranged for the following Tuesday. However, a next-day collection can be organised if damage is reported between Monday and Thursday.

Product info Q&A

If you have any inquiries about the inclusions, items for sale, uncertainties, return policy, or any other questions, kindly seek clarification before placing an order. This proactive approach will help avoid complications such as cancellations and ensure accurate product delivery. Please use the contact information in our "Contact Us" section for any queries.

Do you have any further questions?

Don't hesitate to get in touch with us with any inquiries about placing orders, returning or exchanging items, or if you need more information about our products. The 'Contact Us' option is available, and we will be more than happy to assist you.